Last updated: September 2025

We want you to be fully satisfied with your purchase at My Kids Shop.

If for any reason you are not, we offer a 14 - day return policy.

1. Eligibility for Returns

To be eligible for a return:

• 
  The item must be in the same condition as received (unused, with original packaging and tags).
  
• 
  A receipt or proof of purchase is required.
  

2. How to Start a Return

To request a return, please contact us at:

📧 contact.mykidshop@gmail.com

If your return is approved, you will receive:

• 
  A return shipping label.
  
• 
  Instructions on how and where to send your package.
  

⚠️ Items sent back without prior approval will not be accepted.

3. Damages and Issues

Please check your order upon reception.

Contact us immediately if your item is:

• 
  Defective
  
• 
  Damaged
  
• 
  Incorrect
  

We will do our best to resolve the issue quickly.

4. Exceptions / Non-Returnable Items

The following cannot be returned:

• 
  Sale items
  
• 
  Gift cards
  

(Note: As our store focuses on children’s toys, categories such as perishable goods or hazardous materials do not apply.)

5. Exchanges

The fastest way to exchange an item is to return it first.

Once the return is approved, you may place a new order for the desired product.

6. Refunds

Once we receive and inspect your return, we will notify you.

If approved:

• 
  The refund will be issued to your original payment method.
  
• 
  Processing times may vary depending on your bank or card provider.